Your browser version is out dated.For optimal viewing, Please update the browser to the latest versions.(Update now)！
Home Site Map Contact Us Head Office Login 简体 繁體
Current Location >> Personal Banking>> BOCOM HK WeChat Official Account
  • Overview
  • Details
  • FAQ
  • Security Tips


    • Frequently Asked Questions

    1. Information of BOCOM HK Official Account

    2. Functions of BOCOM HK Official Account


    Information of BOCOM HK Official Account

    1. How to search and follow "BOCOM HK" WeChat Official Account?
      Method 1:
    Open you persoanl WeChat account on a smart phone, click "+" and "Scan" to scan the QR code of the Official Account as below:
    qr code of the official account

    Method 2:
    Search Official Account name "交銀香港" or WeChat ID "BOCOM_HK"
    2. How to identify "BOCOM HK" WeChat Official Account?
      You may confirm the WeChat ID and Account Owner through viewing the "About" of the Official Account.

    "BOCOM HK" Official Account details as below:
    WeChat ID： BOCOM_HK
    Account Owner: 交通銀行（香港）有限公司 BANK OF COMMUNICATIONS (HONG KONG) LIMITED

    Functions of BOCOM HK Official Account

    1. What kind of functions will be provided by "BOCOM HK" WeChat Official Account?
      You can enjoy the below services after following the "BOCOM HK" WeChat Official Account.
    • Receive news from the bank to get the latest information;
    • Complete Account Opening Appointment, Online Appointment Service for Mortgage/Secured Loan;
    • Apply Credit Card, DreamCash Personal Loans
    You can enjoy the below services after account binding in the "BOCOM HK" WeChat Official Account.
    • Enquire account balance You can bind your Personal Internet Banking with our BOCOM HK WeChat Official Account, after the account binding, you may check your account balance through the WeChat Official Account.

    • Receive successful transaction notification After finishing the account binding, a WeChat notification will be sent to remind you of the latest status of your accounts when there is:
      • successful transaction under your Savings Account or Current Account.
      • time deposit matures under Time Deposit Account
      • spending, cash advance, payment, Octopus Automatic Add Value transaction under your Credit Card Account
    • Receive securities corporate action notification After account binding, a WeChat notification will be sent to remind you to make a corporate action reply if a corporate action is taking place on your shareholding.
    2. Are there any special requirement on account binding with "BOCOM HK" WeChat Official Account?
      Customer who fulfilled the criterias below able to do account binding with "BOCOM HK" WeChat Official Account.
    1. Customer of the Banks
    2. Activated Internet Banking Services
    3. Registered phone number in the Bank for receiving SMS
    4. Followed "BOCOM HK" WeChat Official Account

    3. How to bind account with "BOCOM HK" WeChat Official Account to emjoy the services provided?
      Complete the account binding by following the steps below:
    1. Open and follow "BOCOM HK" WeChat Official Account, then select "Account Service (銀行服務)" and click "Account Binding (賬戶綁定)
    2. After entering the Account Binding page, input your Internet Banking Information, including the username and password, input the verification code, read and accept the related Terms and Condition after inputting the information
    3. Input the One-Time Password
    4. Set up BOCOM HK WeChat Password
    5. Confirmation page will be shown when the account binding is completed successfully, and you will receive a confirmation SMS accordingly

    4. Why I cannot check all of my accounts under the "Account Enquiry (賬戶查詢)" in BOCOM HK Official Account?
      You may only enquire the account(s) which have been linked with the Internet Banking Service.

    You may only enquire the account(s) which have been linked with the Internet Banking Service.
    5. Why I cannot receive any successful transaction notifications of my Savings / Current/Time Deposit Accounts, Credit Card Account or Securities Corporate Actions in BOCOM HK Official Account?
      You may only receive the successful transaction notifications of the account(s) which have been linked with the Personal Internet Banking Service.

    Please log in Personal Internet Banking Services, select "Account Maintenance" from "My Settings", then select the accounts you wish to enquire.

    6. Can I bind my internet banking with more than one personal WeChat Account?
      No, only one Internet Banking account can be bound with one personal WeChat Account.

    7. Can I bind my personal WeChat Account with more than one internet banking?
      No, only one personal WeChat Account can be bound with one Internet Banking account.

    8. How to unbind account with "BOCOM HK" WeChat Official Account?
      You may unbind your Internet Banking from the BOCOM HK WeChat Official Account with the following ways:

    Through the "BOCOM HK" WeChat Official Account
    • Select "Account Service (銀行服務)" -> click "Account Binding/ Unbinding (賬戶綁定/解綁) -> confirm unbinding account.
    • Unfollow "BOCOM HK" WeChat Official Account

    Through the Internet Banking Service
    • Log in Internet Banking, select "WeChat Account Maintenance" from "My Settings" -> click "Confirm" to unbind.

    9. Can I still able to browse the content provided by "BOCOM HK" WeChat Official Account after the account unbinding?
      Yes, you still able to browse the content and receive news from the "BOCOM HK" WeChat Official Account after account unbinding.

    10. Can I bind account again after the account unbinding?
      Yes, you can complete account binding anytime.

    11. Will I still able to receive SMS/ e-mail notification after binding the account?
      SMS/ e-mail instruction will not be affected after the account binding, the bank will send you the SMS/ e-mail according to the instruction that you have made.

    12. Are there any charges for "BOCOM HK" WeChat Official Account?
      You may enjoy the services of "BOCOM HK" WeChat Official Account without charges.

    13. When will the BOCOM HK WeChat Password be needed?
      The BOCOM HK WeChat Password is needed whenever you would like to enquire your account balance through the "BOCOM HK" WeChat Official Account.

    14. Is there any special requirement on setting BOCOM HK WeChat Password?
      Set a 8 digits password, and it cannot include 3 consecutive numbers, and cannot be sequential numbers, e.g. 12345678; You should also avoid using easy-to-guess password, e.g. telephone number or date of birth.

    15. How many times can I enter the password wrongly?
      If you enter a wrong password for six consecutive times, your WeChat account binding would be supsended, please complete account binding again to enjoy the service again.

    16. What should I do if I forgot my BOCOM HK WeChat Password?
      You can reset your BOCOM HK WeChat Password by clicking "Forgot Password?" in the login page.

    17. How can I unbind the account when I lost my mobile devices or forgot the WeChat Account?
      You can log in Internet Banking, select "WeChat Account Maintenance" from "My Settings", then click "Confirm" to unbind.

    18. Can I access and enjoy the functions provided by BOCOM HK WeChat Official Account on any mobile phone?
      Our recommended Operating Systems for accessing and enjoying functions provided by BOCOM HK WeChat Official Account will be:
    • iPhone with iOS 11.0 or above
    • Mobile phone with Android 7.0 or above

    "To borrow or not to borrow? Borrow only if you can repay!"

    Risk Disclosure Statement: The prices of securities fluctuate, sometimes dramatically. The price of a security may move up or down, and may become valueless. It is as likely that losses will be incurred rather than profit made as a result of buying and selling securities.

    Useful Links

    Contact Us

    Customer Service Hotline: 223 95559

    Please visit any of our outlets

    General Terms and Conditions Privacy Policy Statement Terms and Conditions for General Investment Services Internet Privacy Policy Statement Security Guide © Bank of Communications (Hong Kong) Ltd. (Incorporated in Hong Kong with limited liability). All rights reserved.