Lost and Stolen Card Assistance

You may call our Report Lost / Stolen Card Hotline (852) 2836 8828 if your credit card is lost or stolen.

24-hour Worldwide Emergency Assistance Services

With your Bank of Communications Credit Card, you may access the 24-hour Worldwide Emergency Assistance Services including lost / stolen card reporting and emergency cash assistance when travelling abroad.

If you are not present in any one of the countries listed on below, you may call the call-collect numbers 61 2 9251 3704 or 1 410 581 9994 for assistance.

Visa Card Global Customer Emergency Assistance Toll-Free Number

Country	GCAS toll-free number	Country	GCAS toll-free number
Australia	1800 450346	Luxembourg	0800-2012
Austria	0800 293 084	Macau	0800 454
Belgium	0800 78465	Malaysia	1800 802997
Brazil	0800 891 3680	Mexico	001-800-847-2911
Canada	1866 639 1911	Netherlands	0800 023 2964
China - Southern1	10800 4400027	New Zealand	0508 600300
China - Southern2	10800 7440027	Norway	800 11 570
Denmark	808 83399	Philippines	1800 14410015
Finland	0800-11-0057	Portugal	800 844 034
France	0800 904349	Singapore	800 4481 250
Germany	0800 1822891	South Africa	0800-990-475
Greece	00800 4412 1092	Spain	900 94 8966
Hong Kong	800 900 782	Sweden	020 790939
Hungary	06800 14352	Switzerland	0800 835274
Indonesia	01 803 44 1600	Taiwan	0080 1 444 123
Ireland	1800 509042	Thailand	001 800 441 3485
Italy	800 781 769	Turkey	00-800-13-535-0900
Japan	00531 44 0022	UK	0800 1695189
Korea	00 308 44 0050	USA Main Land	1 866 765 9644

 

Remark:

1. China - Southern: Anhui, Chongqing, Fujian, Guangdong, Guangxi, Guizho, Hainan, Hunan, Jiangsu, Jiangxi, Shanghai, Sichuan, Xizang, Yunnan and Zhejiang
2. China - Northern: Beijing, Gansu, Hebei, Heilonhjiang, Henan, Hubei, Inner Mongolia, Jilin, Liaoning, Ningxia, Qinghai, Shandong, Shanxi (Shaanxi), Tianjin and Xinjiang
3. All the above services are not provided by Bank of Communications Co., Ltd. Hong Kong Branch ("the Bank") and the Bank accepts no liability for any claims or complaints arising in conjunction with the services provided.
4. The hotline only provides arrangement and assistance services, all medical and other related service charges shall be borne by the customers.
5. The Bank reserves the right of making final decision on all matters relating to the above services.

 

CUP Card 24-hour Customer Services Hotline
(Hong Kong) 800 967 222            (Macau) 0800801
(Mainland China) 95516               (Japan) 0034 8008 00287
Please visit CUP website http://www.unionpay.com for other districts Customer Services Hotline. 

 

Complaint Procedures Against Merchants

Any complaints from you against the merchants must be resolved by the two parties concerned and you should contact the merchants directly. The existence of any claims or disputes between you and the merchants shall not relieve yours obligation to settle any sum outstanding with our Bank. Our bank shall not be liable for any goods and services supplied by the merchants, or shall not be liable or held responsible if the merchants to an intended transaction refuse to accept the credit card.

 

Cancellation of Autopay Service

If you have authorized any merchants to directly debit or to make autopay from your credit card account, you should contact the corresponding merchants to cancel such arrangement or rearrange the payment method.

     

To borrow or not to borrow? Borrow only if you can repay!