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Banking Services Phone No. Service Hour
Phone Banking (852)29298888 Mon-Fri 09：00 - 17：00 　Sat 09：00 - 13：00
General Enquiry (852)29298888 Mon-Fri 09：00 - 17：00 　Sat 09：00 - 13：00
ATM Card Lost Report (852)29298888 24hours
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Investment (Securities Trading) Phone No. Service Hour
Securities Trading (VIP) (852)29298888 Mon-Fri 09：00 - 17：00 　Sat 09：00 - 13：00
Securities Trading (852)29298888 Mon-Fri 09：00 - 17：00 　Sat 09：00 - 13：00
Stock Quote Enquiry (852)29298888 24 Hour
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Investment (FX Margin Trading) Phone No. Service Hour
FX Margin Trading (VIP) (852)29298888 Mon-Fri 09：00 - 17：00 　Sat 09：00 - 13：00
FX Margin Trading (852)29298888 Mon-Fri 09：00 - 17：00 　Sat 09：00 - 13：00
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Credit Card Phone No.   Service Hour
Customer Services (852)29298888 24 Hour
Credit Card Lost Report (852)29298888 24 Hour
Emergency Assistance Toll-Free Number
(If you are not present in any one of the countries listed on below) (852)29298888 178787878 24 Hour
GCAS toll-free number Australia 1800450346 24 hours
  Austria 0800293084 24 hours
  Belgium 080078465 24 hours
  Brazil 08008913680 24 hours
  Canada 18666391911 24 hours
  China - Southern1 108004400027 24hours
  China - Northern2 108007440027 24 hours
  Denmark 80883399 24 hours
  Finland 0800-11-0057 24 hours
  France 0800904349 24 hours
  Germany 08001822891 24 hours
  Germany 0080044121092 24 hours
  Hong Kong 800900782 24 hours
  Hungary 0680014352 24 hours
  Indonesia 01803441600 24 hours
  Ireland 1800509042 24 hours
  Italy 800781769 24 hours
  Japan 00531440022 24 hours
  Korea 00308440050 24 hours
  盧森堡 0800-2012 24 hours
  Luxembourg 0800-2012 24 hours
  Macau 1800802997 24 hours
  Malaysia 001-800-847-2911 24 hours
  Netherlands 08000232964 24 hours
  New Zealand 0508600300 24 hours
  Norway 80011570 24 hours
  Philippines 180014410015 24 hours
  Portugal 800844034 24 hours
  Singapore 8004481250 24 hours
  South Africa 0800-990-475 24 hours
  Spain 900948966 24 hours
  Sweden 0800835274 24 hours
  Switzerland 020790939 24 hours
  Taiwan 00801444123 24 hours
  Thailand 0018004413485 24 hours
  Turkey 00-800-13-535-0900 24 hours
  UK 08001695189 24 hours
  USA Main Land 18667659644 24 hours
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Mortgage Phone No. Service Hour
Mortgage Services (852)29298888 Mon-Fri 09：00 - 17：00 　Sat 09：00 - 13：00
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Loan Phone No. Service Hour
Loan (852)29298888
After language selection, press 1-2-4		 Mon-Fri 09：00 - 17：00 　Sat 09：00 - 13：00
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Insurance Phone No. Service Hour
Insurance (852)223 95559
After language selection, press 4-2		 Mon-Fri
Sat09:00-18:00
09:00-13:00
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MPF Phone No. Service Hour
General Enquiry-IVR
(Scheme Member only)		 (852)2835 7222 24 hours
General Enquiry (852)223 95559
After language selection, press 4-1-0		 Mon-Fri09:00-18:00
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BComBEST Services Phone No. Service Hour
BComBEST Services (852)223 95559
After language selection, press 5-1		 Mon-Fri
Sat09:00-23:45
09:00-18:00
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BOCOM Fortune Services Phone No. Service Hour
BOCOM Fortune Services (852)223 95559
After language selection, press 5-2		 Mon-Fri 09：00 - 17：00 　Sat 09：00 - 13：00
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For Credit Card Services only Remark：
1.China - Southern: Anhui, Chongqing, Fujian, Guangdong, Guangxi, Guizho, Hainan, Hunan, Jiangsu, Jiangxi, Shanghai, Sichuan, Xizang, Yunnan and Zhejiang.
2.China - Northern: Beijing, Gansu, Hebei, Heilonhjiang, Henan, Hubei, Inner Mongolia, Jilin, Liaoning, Ningxia, Qinghai, Shandong, Shanxi (Shaanxi), Tianjin and Xinjiang.
3.All the above services are not provided by Bank of Communications Co., Ltd. Hong Kong Branch ("the Bank") and the Bank accepts no liability for any claims or complaints arising in conjunction with the services provided.
4.The hotline only provides arrangement and assistance services, all medical and other related service charges shall be borne by the customers.
5.The Bank reserves the right of making final decision on all matters relating to the above services.
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