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*Letter of acknowledgement will be issued in 7 days upon receipt of a written customer opinion, and will further process.

*Please note that this message function is not intended for giving urgent banking instructions or reporting an urgent matter (e.g. reporting of fraud or suspicious transactions). If you suspect fraud or suspicious transactions, please call our customer service hotline at (852) 223 95559.


By Mail

Credit Card
Bank of Communications (Hong Kong) Limited
Card Centre
P.O. BOX 12129 General Post Office Hong Kong
1/F Far East Consortium Building 121 Des Voeux Central Hong Kong
General Enquiry
20 Pedder Street Central