Follow the instructions on the page to enter information in search fields, then press "Search".
Scheduled transactions that meet the search criteria are listed out on the page. You can press the particular "e-Transaction No." for enquiring transaction details and perform cancellation of the transaction.
Transactions only with the status of "FSU" (Non-business hours submitted transaction) or "SFD" (Not yet executed scheduled transaction) are available for Enquiry or Cancellation in Schedule.
If you would like to cancel multiple scheduled transactions in one batch, you can tick the check boxes of the transactions, then press "Cancel".
The transaction details are shown on the page. Please verify the scheduled transaction details, then press "Cancel" to proceed.
Press "OK" to next step.
Enter "Mobile Token PIN", then press "Submit" for Two Factor Authentication.
(If Biometric authentication has been activated, you can perform authorization with Biometric Authentication. Please Click here for the details.)
The status will be updated to CNL after cancellation was completed.
If the status shows PND, the cancellation instruction for the scheduled transaction requires approval. To complete the cancellation, please arrange a user with the approval right to approve the cancellation instruction from Pending Transaction.