Under Transfer function, FPS Service section, click FPS-Refund on the left menu. Select your searching criteria and click Search to continue.
The incoming payments via FPS will appear. Click Refund to view the details of the payment and take further actions.
Note: Only allow to refund the incoming payments via FPS within 30 Calendar
Days upon receipt.
The details of the payment will be shown. Select a withdrawal account and input Refund reason, then click Submit to proceed.
Review the transaction details. Then, input the Security Code for for authentication and click Confirm to submit the instruction.
The e-transaction No. and Status will be shown on the page. If you want to save a soft copy of transaction details, click Save .
Status: COM - The transaction has been issued successfully.
If the Transactions Approval is required, please click here to continue.