10. What can I do in the [Deposit Extra] function? |
Please click here for details of [Deposit Extra] service. |
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18. Is internet banking services available 24-hour a day? |
Internet banking can be accessed 24-hour a day. However, service such as time deposit can be processed during office hours only. For detailed information, please refer to our service hours schedule. Besides, internet banking will be temporarily suspended when system database is being updated. |
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19. How can I change my personal information? |
You may change your personal information by: (1) visiting our branch / sub-branches; or (2) sending a letter of notification to your account opening branch / sub-branch. You may also do it through internet banking by selecting [Customer Services] > [Update Personal Information] (two-factor authentication required). |
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20. Can I access internet banking services when I am overseas? |
Yes. You simply connect your computer to our website at http://www.bankcomm.com.hk, and login with your IBS number and password then you may perform your daily banking transactions wherever you are. |
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21. What can I do in the [Annual Statement of Instalment Loan Account] function? |
Internet Banking Mail Box provides the enquiry for Annual Statement of Instalment Loan Account. The Annual Statement of different products will send to your mail box:
If there is any change of interest rate, we will send you Change of Interest Rate Advice in both electronic and paper form. If all the instalments have been paid, the Bank will not issue a change of Interest Rate Advice for any change of interest rate.
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22. Will I receive confirmation notice to confirm online transactions? |
We will send you time deposit confirmation, securities statement, credit card statement and consolidated statement in both electronic and paper form. As for other online transactions, since the records have already shown on your account documents (e.g. savings passbook, current account statement or consolidated statement.), no confirmation notice will be issued. |
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23. Can I change the cut-off date of my consolidated statement? |
Generally, the cut-off date is set according to individual account-opening branch schedule. If you need a specified cut-off date, please visit our branch/sub-branches and we are pleased to help. |
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24. Can I apply for account opening via internet banking or amend my personal information online? |
Yes, you may apply for account opening and amend your personal information online by selecting the "Account Opening Appointment" and "Update Personal Information" respectively under "Customer Services" menu. Please note that two-factor authentication (Security Device or SMS one-time password) is required for updating personal information. We accept personal account exclusive of joint savings accounts and corporate accounts. When you change your contact phone number, correspondence address or any other contact information, please visit any of our branches or login internet banking and select "Update Personal Information" function to update new particulars. |
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25. What if I have queries about internet banking? |
Please visit our branch / sub-branches during office hours or call our customer services hotline on 2269 9699 or send an email to us in [Contact Us] of our website for assistance. |
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26. How to apply for or terminate e-consolidated statement? |
You may visit our branch or sub-branches in person and apply for e-consolidated statement service. You may also amend your consolidated statement mailing instruction (to be authenticated by Security Device or SMS one-time password). via internet banking. |
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27. What can I do in the [Apply for Electronic Securities Account Statement] function? |
You can apply for Electronic Securities Account Statement through Internet Banking 24 hours a day. |
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28. What can I do in the [Electronic Bill Presentation and Payment Service]? |
You can enroll the merchants, receive e-bills and make payment ; make charity donations and request for donation e-receipts through Internet Banking 24 hours a day. |
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