Service Settings

1.   How to set the transaction limit?

You can adjust the transaction limit via Internet Banking (Two-factor authentication is required for increasing limits) or may visit any of our branches for application.

2.   Which type(s) of transaction limit can I amend?

You may set four types of transaction limit：Cash withdrawal, transfer, bill payment and purchasing limit. You can also adjust the setting by card-present transaction and contact-less card payment.

1.   How can I activate Overseas Cash Withdrawal Service?

You may access "My Setting" > "Overseas Cash Withdrawal Service Setting" in Internet Banking for service activation. Firstly, you have to select the ATM Card / Credit Card that will be eligible for overseas cash withdrawal. After setting the daily limit, start date and end date, you can activate the Overseas Cash Withdrawal Service.

2.   How can I activate Overseas Purchasing Payment Service?

You may access "My Setting" > "Overseas Purchasing Payment Service Setting" in Internet Banking for service activation. Firstly, you have to select the ATM Card that will be eligible for overseas purchasing payment service and activate or disable the Overseas Cash Withdrawal Service.

3.   What is the difference between Overseas Cash Withdrawal and Overseas Purchasing Payment Service?

The Overseas Cash Withdrawal setting is for activating the ATM cash withdrawal service from ATMs located in countries or regions outside Hong Kong. The Overseas Purchasing Payment setting is for activating the purchasing payment from the merchant terminals located in countries or regions outside Hong Kong which does not include the cash withdrawal, transfer and bill payment. If you need to have cash withdrawal and purchasing payment in countries or regions outside Hong Kong, please enable the related setting respectively.