BOCOM HK WeChat Official Account - Bank of Communications (Hong Kong) Limited

Overview

FAQ

Frequently Asked Questions

1. Information of BOCOM HK Official Account

2. Functions of BOCOM HK Official Account (applicable to corporate customers)

Information of BOCOM HK Official Account

How to search and follow "BOCOM HK" WeChat Official Account?

Method 1:
Open you persoanl WeChat account on a smart phone, click "+" and "Scan" to scan the QR code of the Official Account as below:

Method 2:
Search Official Account name "交銀香港" or WeChat ID "BOCOM_HK"

How to identify "BOCOM HK" WeChat Official Account?

You may confirm the WeChat ID and Account Owner through viewing the "About" of the Official Account.

"BOCOM HK" Official Account details as below:

WeChat ID：	BOCOM_HK
Account Owner:	交通銀行（香港）有限公司 BANK OF COMMUNICATIONS (HONG KONG) LIMITED

Functions of BOCOM HK Official Account (applicable to corporate customers)

1.	What kind of service can corporate customers enjoy after successfully binding with BOCOM HK WeChat Official Account?
	Corporate customers can enjoy the service of “Instant alerts of incoming/outgoing fund transactions” after successfully binding with BOCOM HK WeChat Official Account.
2.	Are there any special requirements for corporate customers to bind with BOCOM HK WeChat Official Account?
	Corporate Banking Customer of the Bank Activated Corporate Internet Banking Services Followers of "BOCOM HK" WeChat Official Account
3.	3. What steps should corporate customers take to bind with BOCOM HK WeChat Official Account?
	Complete the account binding by taking the steps below: Open and follow "BOCOM HK" WeChat Official Account, then select "Account Service (銀行服務)" and click "Account Binding/Unbinding (賬戶綁定/解綁) After entering the Account Binding page, input Corporate Internet Banking No.("CIBN"), User ID/Log-in Name and Password, read and accept the related Terms and Condition after inputting the information Input the security code.
4.	What should corporate customer do if they cannot bind with BOCOM HK WeChat Official Account due to forgotten Corporate Internet Banking password?
	Please reset password in Corporate Internet Banking. Corporate customers may bind with BOCOM HK WeChat Official Account once the password has been successfully reset.
5.	Could corporate customers bind with BOCOM HK WeChat Official Account if their Corporate Internet Banking account or security device are invalid?
	No. Please visit our branches or contact the Customer Services Hotline at (+852) 2269 9388 during office hours for assistance.
6.	Why corporate customers could not receive instant alerts of incoming/outgoing fund transactions from linked accounts after successfully binding with BOCOM HK WeChat Official Account?
	Cusotmers can Log in corporate internet banking, select " Amount Notification " from "Others" to set up the accounts and amounts (in HKD) of the instant alerts of incoming/outgoing fund transactions. (Amount Notification︰Others → Users Services → Amount Notification)
7.	Could customers bind both Personal “BOCOM HK” WeChat Official Account and Corporate BOCOM HK WeChat Official Account simultaneously?
	Yes. Customers may bind with both BOCOM HK WeChat Official Account (Personal banking) and BOCOM HK WeChat Official Account(applicable to corporate customers).
8.	Could corporate internet banking user bind with more than one WeChat account?
	No. A corporate internet banking user can only bind with one WeChat account.
9.	What steps should corporate customers take to unbind account with BOCOM HK WeChat Official Account?
	Corporate customers may unbind your Corporate Internet Banking account from the BOCOM HK WeChat Official Accounts with the following ways: Unbinding with "BOCOM HK" WeChat Official Account: Unfollow "BOCOM HK" WeChat Official Account; Or Select "Account Service (銀行服務)" -> click "Account Binding/ Unbinding (賬戶綁定/解綁) -> unbinding account(企業用戶解除綁定). -> confirm unbinding account (解除綁定) Unbinding with Internet Banking Service: Log in corporate internet banking, select " Wechat Unbinding" from "Others" -> click "Confirm" to unbind. (Wechat Unbinding︰Others → Users Services → Wechat Unbinding)
10.	Are customers still able to browse the content provided by "BOCOM HK" WeChat Official Account after account unbinding?
	Yes. Customers are still able to browse the content and receive news from the "BOCOM HK" WeChat Official Account after account unbinding.
11.	Could customers re-bind with "BOCOM HK" WeChat Official Account after unbinding?
	Yes. Customers can complete account binding anytime.
12.	Are customers still able to receive SMS/ e-mail notification after binding the account?
	SMS/ e-mail instruction will not be affected after the account binding, the bank will send the SMS/ e-mail according to the instruction given.
13.	Will customers be charged for binding corporate internet banking account with "BOCOM HK" WeChat Official Account?
	No. The service is free of charge.
14.	What should customers do if they lose their mobile devices or forget the WeChat Account?
	Customers can Log in corporate internet banking, select " Wechat Unbinding" from "Others" -> click "Confirm" to unbind. (Wechat Unbinding︰Others → Users Services → Wechat Unbinding)
15.	Could customers access and enjoy the functions provided by BOCOM HK WeChat Official Account on any mobile phone?
	The following Operating Systems are recommended to optimize user experience: iPhone with iOS 11.0 or above Mobile phone with Android 7.0 or above

Useful Links

Customer Service

Customer Service Hotline: 226 99388

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