Security Warning on Bogus Phone Calls and Telephone Voice Messages

Bank of Communications Co., Ltd. Hong Kong Branch (“Bank of Communications Hong Kong Branch”) would like to alert our customers and the public to bogus phone calls and telephone voice messages. These bogus phone calls or telephone voice messages claim that customers’ bank accounts are in abnormal status or have been suspended, and request customers to provide personal information or bank account information. During the process, customers may also be directed to an operator who would request customers to provide their personal information for identity verification.

Bank of Communications Hong Kong Branch declares and affirms that it has no connection with these bogus phone calls and telephone voice messages and has not made any arrangement to obtain or confirm customers’ sensitive personal information including login passwords or one-time passwords through phone calls, telephone voice messages or emails.

Bank of Communications Hong Kong Branch reminds customers and the public not to provide any personal information to unsolicited callers. If customers are concerned they may have disclosed their personal details to any suspicious third parties, please call our customer service hotline at (852) 398 95559* or report to the Police.

If customer does not agree Bank of Communications Hong Kong Branch to use his/her personal data in direct marketing, he/she can inform us by the following means:
1. contact our Customer Service Representative at (852) 398 95559*; or
2. visit any of our branches.

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