A. Special System Maintenance Schedule

Bank of Communications Co., Ltd. Hong Kong Branch ("Bank of Communications, Hong Kong Branch") will stop offering Internet Banking, Mobile Banking, Corporate Internet Banking, Bank’s website and Securities Mobile Application starting from 1pm on 27 January 2018. Certain services will also be suspended at an earlier time for system maintenance prior to the incorporation of Bank of Communications (Hong Kong) Ltd. ("Bank of Communications (Hong Kong)") on 29 January 2018, details as follow. Services will be fully resumed at 6am on 29 January 2018. For enquiries, please call our Customer Services hotline at (852) 3987 7666.

 

(1) Internet Banking and Mobile Banking

Suspended Date and Downtime (HKT) *

Suspended Services

Starting from 17:00 on 19 Jan 2018 (Friday)

  • Securities Services > Good Till Date Order

Starting from 13:00 on 25 Jan 2018 (Thursday)

  • Bill Payment

Starting from 00:00 on 26 Jan 2018 (Friday)

  • Fund Transfer > Local Bank Account, Overseas Bank Account
  • Insurance #
  • Apply Online > Cheque Book#, Statement#, DreamCash Personal Loan, Open Account, Open Investment Account
  • Customer Services > Update Personal Information, Account Opening Appointment, Apply for Electronic Consolidated Statement/ Securities Account Statement/ Credit Card Statement, Update Self-certificate Form

Starting from 16:10 on 26 Jan 2018 (Friday)

  • Securities Services > Securities Order

Starting from 17:00 on 26 Jan 2018 (Friday)

  • Securities Services > Fund Transfer, IPO, IPO Financing, Corporate Action

* Actual downtime may vary subject to the maintenance progress. The Bank reserves the right to change the schedule without prior notice.

# Please visit any of our branch/sub-branches during the services suspension period.

 

(2) Corporate Internet Banking 

Suspended Date and Downtime (HKT) *

Suspended Services

Starting from 15:59 on 24 Jan 2018 (Wednesday)

  • ECT/Payroll#^

Starting from 12:59 on 25 Jan 2018 (Thursday)

  • EBPP: Merchant Services, Charity Body Services, Customer Services^

Starting from 16:59 on 25 Jan 2018 (Thursday)

  • Bills: LC Opening, LC Amendment, I/B Settlement^, O/B Finance
  • Others: Cheque Book Request#

Starting from 23:59 on 25 Jan 2018 (Thursday)

  • Insurance: Comprehensive Personal Accident Insurance, China Accidental Emergency Medical Insurance#
  • MPF: On-line Contribution#

Starting from 11:59 on 26 Jan 2018 (Friday)

  • Transfer: Local Bank^ , Overseas^
  • FX Order: Circular Order

Starting from 16:59 on 26 Jan 2018 (Friday)

 

  • Sub-Account: Sub-Account-Opening/Maintenance, Sub-Account Batch Daily Statement
  • Others: Transfer - Template, Bills – Template, Stop Cheque, Statement Request#

 

Depends on the downtime of the different functions stated as above

  •   “Pending” authorization

* Actual downtime may vary subject to the maintenance progress. The Bank reserves the right to change the schedule without prior notice.

# Please visit any of our branch/sub-branches during the services suspension period.  

^ Submitted scheduled transactions will not be executed during the services suspension period. Please re-submit after services resumed.

 

 

(3) Bank’s website

Suspended Date and Downtime (HKT) *

Suspended Services

Starting from 17:00 on 26 Jan 2018 (Friday)

  • Credit Card online application (Pre-login)
  • DreamCash Personal Loan / Tax Loan online application (Pre-login)

Starting from 00:00 on 27 Jan 2018 (Saturday)

  • Open Account Instruction (Individual Account)
  • Open Account Instruction (Joint Account)

* Actual downtime may vary subject to the maintenance progress. The Bank reserves the right to change the schedule without prior notice.

 

(4) Securities Mobile Application

Suspended Date and Downtime (HKT) *

Suspended Services

Starting from 17:00 on 19 Jan 2018 (Friday)

  • Securities Trading > Good Till Date Order

Starting from 16:10 on 26 Jan 2018 (Friday)

  • Securities Trading

Starting from 17:00 on 26 Jan 2018 (Friday)

  • Fund Transfer, IPO Application, IPO Margin

* Actual downtime may vary subject to the maintenance progress. The Bank reserves the right to change the schedule without prior notice.  

 

 

B. Regular System Maintenance Schedule

 

 

 Expected Downtime (HKT) *

 

Date*

 From

 To

 Service Not Available

Sunday

02:00

05:00

Internet Banking Services, Corporate Internet Banking Services, iMPF Online Service and Mobile Banking Services.

Sunday

 17:00

 19:00

Internet Banking Services:
Investment Services >
Investment Portfolio, Transaction Records

Monday to Sunday

 04:30

 05:15

Internet Banking Services:
Credit Card > Account Summary

Monday to Sunday

 01:00

 05:00

Internet Banking Services:
Credit Card > Bonus Point Redemption

Monday to Sunday

 23:00

 00:00

Corporate Internet Banking Services

 

For enquiries, please contact our Customer Services Hotline at (852) 3987 7666. 

* Actual downtime may vary subject to the maintenance progress. The Bank reserves the right to change the schedule without prior notice.