Contact Us

Corporate Banking

Corporate Banking	Phone No.	Service Hour
Corporate Banking Dept	(852)29738836	Mon-Fri 09:00-17:00
Hong Kong Island
Banking Department - Commercial Business	(852)28419533	Mon-Fri 09:00-17:00
Commercial Banking Centre Island Central	(852)21056168	Mon-Fri 09:00-17:00
Commercial Banking Centre Island East	(852)25084161	Mon-Fri 09:00-17:00
Kowloon
Commercial Banking Centre Kowloon East	(852)31467788	Mon-Fri 09:00-17:00
Commercial Banking Centre Kowloon South	(852)23592228	Mon-Fri 09:00-17:00
New Territories
Commercial Banking Centre New Territories West	(852)29412200	Mon-Fri 09:00-17:00
Commercial Banking Centre New Territories North	(852)22102388	Mon-Fri 09:00-17:00

Investment (Securities Trading)	Phone No.	Service Hour
Securities Trading (VIP)	(852)22699833	Mon-Fri 08:50-17:00 Sat 08:50-13:00
Securities Trading	(852)29133833	Mon-Fri 08:50-17:00 Sat 08:50-13:00
Stock Quote Enquiry	(852)23598333	24 hours

Investment (FX Margin Trading)	Phone No.		Service Hour
FX Margin Trading (VIP)	(852)22699333		Mon-Fri 08:00-03:30
FX Margin Trading	(852)22699233		Mon-Fri 08:00-03:30

Credit Card	Phone No.		Service Hour
Customer Services	(852)22699699		24 hours
Credit Card Lost Report	(852)28368828		24 hours
Emergency Assistance Toll-Free Number
Call-collect numbers (If you are not present in any one of the countries listed on below)	61292513704 14105819994		24 hours
GCAS toll-free number	Australia	1800450346	24 hours
	Austria	0800293084	24 hours
	Belgium	080078465	24 hours
	Brazil	08008913680	24 hours
	Canada	18666391911	24 hours
	China - Southern¹	108004400027	24 hours
	China - Northern²	108007440027	24 hours
	Denmark	80883399	24 hours
	Finland	0800-11-0057	24 hours
	France	0800904349	24 hours
	Germany	08001822891	24 hours
	Greece	0080044121092	24 hours
	Hong Kong	800900782	24 hours
	Hungary	0680014352	24 hours
	Indonesia	01803441600	24 hours
	Ireland	1800509042	24 hours
	Italy	800781769	24 hours
	Japan	00531440022	24 hours
	Korea	00308440050	24 hours
	Luxembourg	0800-2012	24 hours
	Macau	0800454	24 hours
	Malaysia	1800802997	24 hours
	Mexico	001-800-847-2911	24 hours
	Netherlands	08000232964	24 hours
	New Zealand	0508600300	24 hours
	Norway	80011570	24 hours
	Philippines	180014410015	24 hours
	Portugal	800844034	24 hours
	Singapore	8004481250	24 hours
	South Africa	0800-990-475	24 hours
	Spain	900948966	24 hours
	Sweden	020790939	24 hours
	Switzerland	0800835274	24 hours
	Taiwan	00801444123	24 hours
	Thailand	0018004413485	24 hours
	Turkey	00-800-13-535-0900	24 hours
	UK	08001695189	24 hours
	USA Main Land	18667659644	24 hours

Mortgage	Phone No.		Service Hour
Mortgage	Please contact our branch/sub-branch		Mon-Fri 09:00-17:00 Sat 09:00-13:00

Loan	Phone No.		Service Hour
Loan	(852)22699699 After language selection, press 5 - 0		Mon-Fri 09:00-18:00 Sat 09:00-13:00

Insurance	Phone No.		Service Hour
Insurance	(852)22699699 After language selection, press 5 - 0		Mon-Fri 09:00-18:00 Sat 09:00-13:00

MPF	Phone No.		Service Hour
General Enquiry-IVR (Scheme Member only)	(852)28357222		24 hours
General Enquiry	(852)22699699 After language selection, press 4 - 0		Mon-Fri 09:00-18:00

For Credit Card Services only.
Remark:

China - Southern: Anhui, Chongqing, Fujian, Guangdong, Guangxi, Guizho, Hainan, Hunan, Jiangsu, Jiangxi, Shanghai, Sichuan, Xizang, Yunnan and Zhejiang
China - Northern: Beijing, Gansu, Hebei, Heilonhjiang, Henan, Hubei, Inner Mongolia, Jilin, Liaoning, Ningxia, Qinghai, Shandong, Shanxi (Shaanxi), Tianjin and Xinjiang
All the above services are not provided by Bank of Communications Co., Ltd. Hong Kong Branch ("the Bank") and the Bank accepts no liability for any claims or complaints arising in conjunction with the services provided.
The hotline only provides arrangement and assistance services, all medical and other related service charges shall be borne by the customers.
The Bank reserves the right of making final decision on all matters relating to the above services.